Frequently Asked Questions

Choose the pathway that fits your situation: • Submit a confidential care request. • Contact the Capricorn team. • Schedule an initial consultation. • Ask an authorized professional to submit a referral. • Explore participating providers through the Capricorn Verified Marketplace™.

Capricorn's placement navigation is generally complimentary to families. Capricorn may receive compensation from a participating provider after a successful placement. Provider pricing, eligibility requirements, and service agreements remain independent of Capricorn.

We generally request the prospective resident's location, preferred area, care needs, mobility status, budget range, room preference, desired move-in timeline, and relevant health or safety considerations. Additional information may be required based on the requested service.

Depending on the request, Capricorn may provide needs discovery, care-option education, participating-provider searches, referral coordination, tour or appointment support, transition-planning resources, and follow-up. The exact scope depends on the selected service and availability.

Options may include: • Residential care homes • Assisted living • Memory care • Hospice-friendly residential settings • Independent living • Selected home-based support resources Availability, pricing, services, and admission requirements vary by provider.

Capricorn helps families organize their needs and understand potential care settings. When clinical judgment or a formal assessment is required, an appropriately licensed professional must complete it. Capricorn's placement navigation does not replace a medical or clinical assessment.

No. The family or legally authorized decision-maker selects the provider. Capricorn supplies navigation, coordination, and participating-provider information to support that decision.

No. Admission decisions, pricing, availability, clinical eligibility, and service agreements are controlled by each independent provider and must be confirmed before placement.

Capricorn may prioritize urgent hospital, rehabilitation, hospice, or home-transition requests when participating providers have appropriate availability. Same-day placement or admission cannot be guaranteed.

Registered-nurse experience informs Capricorn's navigation, education, care-transition, and coordination processes. It does not mean every interaction is conducted by an RN, and it does not replace a physician, hospital, home-health agency, or direct-care provider.

Capricorn's core placement and coordination services are non-medical. Any separate nursing consultation will be clearly identified, appropriately authorized, and delivered within the professional's permitted scope.

No. Capricorn does not diagnose medical conditions, prescribe medication, or replace licensed treating professionals.

Capricorn Transitional Concierge™ is a coordinated support pathway designed to help families manage the practical steps surrounding a care transition. Depending on the selected service, support may include: • Provider-search coordination • Tour or appointment scheduling • Document checklists • Communication assistance • Move-planning resources • Transition follow-up

Capricorn may connect families with independent service partners when available. Unless expressly stated in a written Capricorn service agreement, those services are not performed directly by Capricorn and may involve separate contracts and fees.

Yes. Capricorn can help families explore participating post-acute or residential options and coordinate appropriate communication. The discharging organization retains responsibility for its clinical discharge process, documentation, and legal obligations.

Use Capricorn's approved secure referral form or another authorized referral channel. Do not send sensitive personal or medical information through social media, personal email, or unsecured text messages.

Referrals may be initiated by: • Families and authorized representatives • Hospitals • Rehabilitation facilities • Skilled nursing facilities • Hospice organizations • Physicians • Care managers • Social workers • Community organizations • Approved referral partners All referrals remain subject to appropriate authorization.

Provide the minimum information needed to understand the transition, including: • Authorized contact information • Preferred location • Requested move or discharge date • Care and mobility considerations • Budget or payer parameters • Room preference • Time-sensitive discharge requirements Sensitive information should be submitted only through an approved secure channel.

No. Referring organizations and professionals retain their clinical, legal, discharge-planning, consent, documentation, and professional responsibilities.

Updates may be provided according to the individual's authorization, the referral arrangement, and Capricorn's communication protocols. Capricorn will not disclose personal information merely because someone initiated a referral.

Capricorn may support non-medical placement navigation, participating-provider identification, and transition coordination. Capricorn does not assume the facility's clinical discharge-planning duties or determine medical readiness for discharge.

No. Each independent provider controls its assessment, admission, pricing, service availability, clinical eligibility, and acceptance decisions.

Yes. Healthcare organizations may contact Capricorn to discuss referral workflows, secure communication, service boundaries, response expectations, and appropriate agreements. A referral relationship does not transfer clinical, professional, or regulatory responsibility to Capricorn.

A provider can begin by: 1. Creating a provider account. 2. Completing the provider profile. 3. Submitting the required documentation. 4. Confirming services, pricing, and availability information. 5. Completing the applicable Capricorn review and verification process.

Capricorn may offer complimentary onboarding or specific participation plans. Current fees, optional services, and commercial terms will be disclosed before a provider accepts them. Complimentary onboarding does not guarantee verification, referrals, placements, occupancy, or revenue.

Capricorn Verified™ means Capricorn reviewed specified documents and information under its verification standards as of a particular date. Verification is not a guarantee of: • Future provider performance • Regulatory compliance • Care quality or safety • Current availability • Admission approval • Suitability for every resident

No. A provider is labeled Capricorn Verified™ only after completing Capricorn's current verification process. Other marketplace statuses may include: • Verification in Progress • Participating Provider • Informational Listing Families should review the current status displayed on each provider profile.

No. Onboarding may increase marketplace visibility and potential matching opportunities, but Capricorn does not guarantee leads, referrals, occupancy, placements, or revenue.

Capricorn's intended model is needs-based referral and placement coordination—not indiscriminate mass lead resale. A referral may be shared with more than one suitable participating provider when necessary to give the family appropriate options, subject to authorization and Capricorn's referral process.

Potential matches may consider: • Stated care needs • Geography • Budget • Room preference • Move-in timeline • Provider services and capabilities • Reported availability • Other relevant matching criteria A potential match is not an admission decision or a guarantee of suitability.

Approved providers may submit updates through the designated provider portal or Capricorn process. Availability, pricing, staffing, licensing, and services can change and must be confirmed directly before placement.

Providers are responsible for promptly reporting material changes and completing any periodic verification or profile renewal required by Capricorn. Capricorn may suspend, remove, or change a listing when information is incomplete, expired, inaccurate, or inconsistent.

No. Compensation must not override the prospective resident's stated needs, preferences, eligibility, or relevant matching criteria. Commercial relationships are administered according to Capricorn's approved policies and applicable disclosure requirements.

No, unless a specific property is expressly identified otherwise. Participating homes, facilities, and service providers are independently owned and operated. They remain responsible for their licenses, staffing, operations, care, pricing, admission decisions, and service agreements.

A Capricorn Community Transition Ambassador™ is an approved community education and referral partner who helps individuals connect with Capricorn. Ambassadors do not: • Provide medical advice • Determine a person's level of care • Promise or guarantee placement • Determine provider eligibility • Negotiate provider care agreements • Collect sensitive medical information unless specifically authorized

Potential partners may include: • Community leaders • Faith-based organizations • Senior-resource professionals • Real-estate professionals • Movers and organizers • Legal or financial professionals • Caregiver advocates • Other approved senior-service providers Participation is subject to Capricorn's applicable review and agreement requirements.

Yes, when they use an approved Capricorn referral pathway and have appropriate permission to share the submitted information. Sensitive personal or medical information must not be collected or transmitted through unsecured personal communication channels.

Not automatically. Unless a written agreement expressly states otherwise, participating professionals and organizations remain independent. They cannot bind Capricorn, make unauthorized guarantees, or represent themselves as Capricorn employees or licensed Capricorn clinicians.

No. Participation in the Capricorn ecosystem does not create an unconditional endorsement or guarantee. Families should independently evaluate each professional's credentials, licensing, scope of services, fees, and agreement before engaging that professional.

Yes, where appropriate and approved. Each professional remains responsible for their own licensing, advice, privacy obligations, fees, contracts, and services.

Partners must use only Capricorn-approved titles, scripts, logos, identification, and disclosures. They may not claim to be Capricorn employees, nurses, placement decision-makers, or guaranteed referral sources unless specifically authorized in writing.

Capricorn requests only information reasonably necessary to support the requested referral, navigation, or coordination service. Medical or clinical documents should be collected only when required, appropriately authorized, and supported by applicable privacy safeguards.

Capricorn uses administrative and technical safeguards designed to protect submitted information. However, no electronic system can promise absolute security. Please review Capricorn's Privacy Policy for more information about how personal information is collected, used, stored, and shared.

Information may be shared as reasonably necessary to provide the requested service and according to the individual's authorization, legal authority, and applicable requirements. Capricorn does not share personal information merely because a provider or partner requests it.

You may request that Capricorn stop future information sharing, subject to legal, contractual, safety, and record-retention obligations. Withdrawal does not reverse disclosures that were previously made under valid authorization.

The individual receiving services or a legally authorized representative may provide authorization. Capricorn may request documentation establishing a representative's legal authority.

Do not send sensitive personal or medical information through social media, personal email, or unsecured text messages. Use Capricorn's approved secure intake or referral pathway.

No. Do not use Capricorn's website, marketplace, email, or messaging channels for a medical or safety emergency. Call 911 or the appropriate emergency service.

Incomplete or inaccurate information can delay coordination, produce unsuitable search results, or prevent a provider from properly evaluating eligibility. Families, representatives, professionals, and providers should promptly correct material information.

Please review Capricorn's current Privacy Policy for complete information about data collection, use, storage, disclosure, access, and retention. The Privacy Policy—not this abbreviated FAQ—controls Capricorn's full privacy disclosure.

The Capricorn Verified Marketplace™ is Capricorn's platform for presenting participating-provider information, supporting care-option discovery, and helping authorized users enter an appropriate referral or placement pathway. The marketplace is not a substitute for independent due diligence or a provider's admission assessment.

Provider listings display the current status approved by Capricorn, which may include: • Capricorn Verified™ • Verification in Progress • Participating Provider • Informational Listing Users should review the status definition and current provider information before making a decision.

Capricorn and participating providers work to maintain current information. However, availability, pricing, staffing, licensing, services, and admission requirements may change. All material information must be confirmed directly before a placement or service decision.

No. A listing, badge, match, referral, or search result does not guarantee quality, regulatory compliance, safety, availability, admission, or suitability for a particular person.

Technology may help Capricorn organize submitted information, identify potential options, support communication, and improve coordination. Technology and artificial intelligence do not replace: • Professional judgment • Clinical assessments • Provider admission reviews • Legal or financial advice • The family's final decision

No. AI-assisted results are decision-support recommendations. They are not final clinical, legal, financial, admission, eligibility, or placement determinations.

Where available, authorized users may view care requests, documents, potential matches, appointments, and transition updates through Capricorn's platform. Feature availability may vary by account, service, location, and development phase.

Where available, approved provider users may: • Maintain profile content • Submit verification materials • Update reported availability • Manage service information • Respond to authorized referral workflows Capricorn may review, moderate, approve, reject, or remove submitted content.

Results may change when availability, eligibility information, family preferences, geography, pricing, care requirements, or provider data changes. A previous search result does not reserve a bed or guarantee admission.

Capricorn may introduce additional care-navigation, provider-growth, healthcare-referral, transition-support, education, technology, and senior-life services. Each new service or vertical will have its own approved scope, eligibility requirements, disclosures, availability, and pricing when applicable.